FAQs
- Q?What do I do if I have a complaint?
-
A.
For any complaints regarding quality, or any other issues, please call us, 01977 798300.
- Q?What happens if my flowers are different to the image on the webpage?
-
A.
We will always do our best to send out what is shown, however we also reserve the right to substitute certain flowers that may not be in season.
- Q?What time will my delivery be made?
-
A.
We will try and work with you with delivery times. You can ask for AM (before 12 noon. Or PM(before 5pm).
For funerals we will deliver at least 1 hour before the funeral time.
For a more specific time, it would be best to give us a call. 01977 798300. - Q?How will I know when my delivery has arrived?
-
A.
We can let you know either by text or email. Just give us your details and let us know you require notification.
- Q?What if I want a bespoke bouquet?
-
A.
If you want a particular flower, please give us a call, 01977 798300. We will do our best to accommodate, we have 3 fresh deliveries of flowers to the shop every week.
- Q?What area is free delivery?
-
A.
Free delivery is Pontefract town only. There will be a delivery charge to other areas.
- Q?What happens if there is no one in, when the flowers are delivered?
-
A.
The flowers will always be left somewhere safe, or with a neighbour, we will always leave a card to say where they are.
- Q?What if I live outside Pontefract?
-
A.
We will discuss competitive delivery charges with you, or you can collect your flowers from our shop and a date / time of your choosing.
- Q?What if I don’t know what flowers to chose?
-
A.
One of our experienced florists will speak with you to determine exactly what you require. We will discuss the occasion, likes / dislikes, colour options etc.