Terms and Conditions
By placing an order either on the website or over the telephone, you are agreeing to the following terms and conditions,
Order acceptance policy.
Michelles flowers ltd reserve the right to reject any order without giving reasons and will refund or cancel any payments received.
All prices are inclusive of VAT (at the current rate)
Changes to your order
If you wish to make any changes to your order, please call us 01977798300 and we will do our best to accommodate.
For peak season(valentines day, mothers day) we are unable to guarantee to accept changes to orders 72 hours prior to the intended delivery date.
Cancelling your order.
Orders can be cancelled up to 48 hrs before dispatch. Please call our team 01977798300.
Our website has a secure checkout so we encourage you to place orders online. If for any reason a payment fails we will contact you either by email or telephone.
Flower availability and substitution.
All floral products are subject to availability, We reserve the right to substitute any product with a product of similar style, equivalent value and quality.
Please note foliage and sundries(including vases)may be substituted without notice.
100% satisfaction guarantee.
In the event of damaged products we will refund you in full or send a replacement. Please note it will be necessary to return the original product.
If we are unable to fulfil your order we will give a full refund.
If we send the wrong product we will resend the correct product. Please note it will be necessary to return the original product.
Michelles flowers is committed to keeping customer information confidential. Any information given online, at our shop and over the telephone will be held with our utmost care and will never be used for any purposes other than with the customers consent.
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